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Oferta de empleo
Technical Support
| Fecha de la oferta: | 01-12-2008 |
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| Nombre de la empresa: | Software AG Group | |
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Ubicación
| Población: | Tres Cantos |
| Provincia: | Madrid |
| País: | España |
Descripción
| Puesto vacante: | Technical Support | |
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| Número de vacantes: | 1 | |
| Descripción de la oferta: | Founded in 1969, Software AG today is Europe’s largest and most established systems software provider. We don`t wait for the future to come to us. We go to it. Let us lead you into the future. Your responsibilities will include: Handling calls for technical support on all of webMethods products Providing pre-sale support assistance Exploring and handling Software analysis, investigation, problem reproduction and resolution of Service Requests (SRs) submitted by webMethods developers/customers and partners Analyzing stack traces, core dumps, debugging complex JVM memory issues, troubleshooting network and database related issues Occasionally perusing product source code to understand and troubleshoot product defects Regularly communicating issue status to SR contacts Creating and maintaining product defect (Trax) tickets with Research & Development on behalf of customer issues Dealing with periodic SR summaries and participating in conference calls for customers with high-priority issues Reviewing internal e-mail aliases and providing answers to questions asked by engineering colleagues Attending regular scheduled training events and `transfer-of-information` sessions with Research & Development |
Requisitos
| Estudios mínimos: | Ingeniero Superior |
| Experiencia mínima: | Más de 5 años |
| Requisitos mínimos: | Excellent technical troubleshooting and problem-solving skills Experience in communication and managing conflicts Good programming skills in Java or other OO languages (like C or C++). Working knowledge of both UNIX and Wintel environments with current usage in both Experience in a complex client/server environment Several years experience with relevant technology, including: Enterprise application integration (EAI), Distributed computing, and Relational databases (Oracle, SQLServer, DB2) Experience with utilities like packet sniffers, analyzing stack traces and core dumps, IDEs desirable HTML, XML, Internet and electronic commerce technology Expertise with Windows NT/2000/XP, Unix (Solaris, HP-UX, or AIX) and Linux operating system fundamentals Familiarity with one or more major corporate enterprise software suites and standards (e.g. SAP, Peoplesoft, MQSeries, WebSphere, RosettaNet) • English: Fluent • PC skills: Advanced |
| Requisitos deseados: | SAG technology (Adabas, Natural, …) German |
Contrato
| Tipo de contrato: | Indefinido |
| Jornada laboral: | Completa |
23 personas inscritas en esta oferta