Support Project Server for Microsoft Iberica

Nombre de la empresa:

ADECCO

Ubicación

Población:	Pozuelo De Alarcón
Provincia:	Madrid
País:	España

Descripción

Puesto vacante:	Support Project Server for Microsoft Iberica
Categorías:	Informática y telecomunicaciones - Sistemas
Número de vacantes:	1
Descripción de la oferta:	Adecco IT on behalf Microsoft Iberica is recruiting a Support Project Server. CSS) engineers and appropriate subsidiary staff via electronic correspondence or telephone. Be prepared to provide ROSS onsite support regarding mission critical problems experienced with the supported technology within your team. •Mentor peers on service delivery and problem solving processes. •Monitors and responds to questions on technical aliases. •Solve increasingly complex level of problems, involving broad, in-depth product knowledge or in-depth product speciality redirected by CSS or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical) •Meet service delivery guidelines within the principles of the Customer Focused Culture. •Have a working knowledge of current EMEA CSS, Global policies and processes involving case handling and support boundaries. Take an active role in challenging and suggesting enhancements on existing processes and workflows. •Develop own technical knowledge on products/technologies related to the team scope and business needs. •Write and review technical articles, white papers or sample programs in order to distribute technical information to all Customers, CSS engineering and subsidiary staff. Review articles and sample code written by team members. •Demonstrate the ability to handle any support situation that arises, including but not limited to: the ability to utilize company-wide resources to resolve a customer issue, teaching on-site courses to strategic corporate customers, and acting as the unit escalation contact point for executive management in hot-site situations. •Manage hot site issues by setting customer expectations, devising action plans and communicating to CTSC, TAM and customers •Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs. This may involve writing code for workarounds •Assist with selection and induction of a new team member. •Represent Microsoft in any forum (i.e. seminars, technical or marketing, conference events). •Work with local marketing people for product feed-backs, new products launch. •Participate in 24x7 rotation based on product/technologies knowledge. Essencial Experience: -2 to 4 years of confirmed experience as a Support Specialist in an international IT environment and/or Technical support for Professional and/or Premier customers -Deep knowledge of product(s) / technologies being supported with proven track record -Strong technical and analytical troubleshooting skills -Ability to take leadership in one specific product. -Communication skills in international environment -Microsoft Project 2003 and/or 2007 -(OPTIONAL) Experience in one or more of the Microsoft BI products (Business Intelligence Products) – BSM, ProClarity, Performance Point Server, Biz# -Operating system (Windows 2000, XP, 2003; NLB, DNS, Networking, Domain – MCSE2000/2003) -Database know how (MS SQL2000 / SQL2005; MSDE, WMSDE) -Web Server (IIS6); -Knowledge of the HTTP/HTML, Scripting with VB ,Java -Programming skills e.g. C#; ASP.NET or other programming background would an beneficial extra qualification -Client Software (MS Office 2003; MS Office 2007)

Requisitos

Estudios mínimos:	Ingeniero Técnico - Técnico en Informática de Sistemas
Experiencia mínima:	Al menos 2 años
Requisitos mínimos:	-2 to 4 years of confirmed experience as a Support Specialist in an international IT environment and/or Technical support for Professional and/or Premier customers -High level of English

Contrato

Tipo de contrato:	Indefinido
Jornada laboral:	Completa
Horario:	L-J 9-18 /V 0-15 / Verano intensiva

Salario

Comisiones / incentivos:

Ticket,seguros,internet,portatil,móvil+gasto...