Security Support Engineer for Microsoft Iberica

Nombre de la empresa:

ADECCO

Ubicación

Población:	Pozuelo De Alarcón
Provincia:	Madrid
País:	España

Descripción

Puesto vacante:	Security Support Engineer for Microsoft Iberica
Categorías:	Informática y telecomunicaciones - Hardware, redes y seguridad
Número de vacantes:	1
Descripción de la oferta:	Adecco IT on behalf Microsoft Iberica is recruiting a Security Support Engineer. We are looking for a highly motivated and enthusiastic Support Engineer to join the EMEA (Europe, Middle-East and Africa) CSS (Customer Service & Support) Security Team that supports Antigen, Forefront Server, OneCare Server and other Security-related technologies. In a nutshell, the Support Engineer (SE) will be responsible for managing support incidents from Customers and Partners across EMEA providing them with native, remote (phone, electronic), and sometimes on-site, technical support and expertise while working as part of a virtual team across EMEA and collaborating with other peers around the world. Once a Customer requests to create a new support incident with Microsoft, the SE will take ownership of the case and verbal communication with the customer will start in order to validate the information and have a full understanding of the issue by asking the right questions and gathering the necessary information (Scope). Access to MS knowledge and product databases, information exchange with peers, lab testing, and other research activities will occur next to determine a possible solution or the best course of action to solve the issue in the quickest and most effective way for the customer and his business. From the moment the SE takes ownership of an incident and until it is solved (or escalated to an Escalation Engineer or the Product Group) the SE will drive all customer communication and keep the customer informed at all times, having always the Customer Satisfaction as the main goal. Once the issue is resolved and closed the SE might create relevant knowledge to make the problem and its resolution available to other customers. Team / Department Mission: To provide proactive and reactive technical support to Microsoft customers in the most professional and efficient way by having always the Customer Satisfaction and Experience as number one priority and around everything we do. Customer Satisfaction and Experience (CPE): Provide satisfactory solutions to Microsoft customers, which will involve solving complex technical issues on critical business systems and managing difficult and sensitive situations with customers. Solve technical issues in the quickest, most professional and effective way for our customers. Availability to participate in 24x7-Rotas to provide coverage for customers across EMEA, as well as during Spanish bank holidays. Operational Excellence: Understand and follow the CSS policies and processes in place (case management, etc.) Take an active role in challenging and suggesting enhancements on existing processes, tools and workflows, always with a constructive mindset and being part of the solution. Collaboration: Active participation in newsgroups, blogs, and other community initiatives. Preparation and delivery of pro-active support services (brownbags, workshops, expert roundtables, training courses, etc.) Assist with special projects internally (i.e. process improvement) or in conjunction with other MS departments (Premier, Microsoft Consulting Services, Pre-Sales, etc.).

Requisitos

Estudios mínimos:	Licenciado
Experiencia mínima:	De 3 a 5 años
Requisitos mínimos:	• Basic Technical Knowledge: o Networking (TCP/IP) o Windows Server Architecture o Exchange 2000/2003/2007 o Active Directory o COM/DCOM o Programming Knowledge and Experience (C, C++, .NET Framework) o MOSS and WSS o Cluster and Network Load Balance o Security-related Knowledge (Security Model, Virus, Spam technologies, etc.). Other valuable technical knowledge: o Demonstrated outstanding Customer Service skills. o Excellent written and verbal communication skills. o Solid foundation and background in Microsoft products and technologies. o Analytical problem solving skills with experience in solving complex technical problems. o Enthusiasm and passion for Microsoft products and technologies. o Strong teamwork and self-drive capabilities. o Positive attitude and energy. Languages: o Fluency in English, French and Spanish is a must. o Additional fluency in German or Italian will be highly valuable.
Requisitos deseados:	• Other valuable Technical Knowledge: o Advanced programming experience in C/C++ o Assembly fundamentals o Dump (Exceptions) analysis o Antigen and/or Forefront Server (for Exchange and/or SharePoint) o LCS/OCS

Contrato

Tipo de contrato:	Indefinido
Jornada laboral:	Completa